DMCA POLICY

The DMCA

The Digital Millennium Copyright Act (“DMCA”) creates a standardized process for copyright holders (including software developers) to ask Open Hearts, LLC, to take down infringing content. You can find more information about the DMCA at the U.S. Copyright Office's official website.

As with all legal matters, it is always best to consult with a professional about your specific questions or situation. We strongly encourage you to do so before taking any action that might impact your rights. Our guides are NOT legal advice and shouldn't be taken as such.

The DMCA requires that you swear to the facts in your notice of infringement under penalty of perjury. It is a federal crime to intentionally lie in a sworn declaration. (See U.S. Code, Title 18, Section 1621). Submitting false information could also result in civil liability—that is, you could get sued for money damages.

A great first step before sending us a takedown notice is to try contacting the customer directly

You should have a trained professional evaluate the facts of every takedown notice you send. If you are outsourcing your efforts to a third party, make sure you know how they operate, and make sure they are not using automated bots to submit notices in bulk. These notices are often invalid and processing them results in needlessly taking down content.

Open Hearts, LLC exercises little discretion in the process other than determining whether the notices meet the minimum requirements of the DMCA. It is up to the parties (and their lawyers) to evaluate the merit of their claims, bearing in mind that notices must be made under penalty of perjury.

DMCA Takedown Notice

If someone else is using your copyrighted content in an unauthorized manner on Open Hearts, LLC, fill out the form below to submit a DMCA takedown notice and request that the infringing content be changed or removed. Before you begin, please ensure that you can answer the requirements for DMCA counter notifications.

You can also send an email notification to info@mysmv.com. You may include an attachment if you like, but please also include a plain-text version of your letter in the body of your message.

If you must send your notice by physical mail, you can do that too, but it will take substantially longer for us to receive and respond to it. Notices we receive via plain-text email have a much faster turnaround than PDF attachments or physical mail. If you still wish to mail us your notice, our Legal Department address is:

1309 Coffeen Avenue, STE 1200

DMCA Notice

Open Hearts, LLC

E-mail - info@mysmv.com

By submitting a DMCA notice via our form, email, or physical mail, you acknowledge that a copy of your DMCA submission disclosing all information provided may be shared with the accused party.

If you believe your content on Open Hearts, LLC was mistakenly disabled by a DMCA takedown request, you have the right to contest the takedown by submitting a counter notice. Before you begin, please ensure that you can answer the requirements for DMCA counter notifications.

Joseph Lorne © 2023. All Rights Reserved